by Phil Jones | Updated 14 Sep, 2011 | KPI & measure design
Chatting with a client the other day I was describing how some management teams, without a disciplined method to select and choose measures, will add extra measures into the collection, “just to make things clearer”. A problem that results in measure...
by Phil Jones | Updated 26 Oct, 2017 | Examples & case studies, Ownership and buy-in, Strategy implementation
In this video, (the third of three) Steve Lunn talks to Phil Jones about how he changed the incentive and reward system at Anglian Water using the Strategic Balanced Scorecard Approachas a central part of their Transformation project. A significant part of the...
by Phil Jones | Updated 27 Oct, 2017 | Culture of performance, KPI & measure design
A tragic story of targets and “Incentives” When explaining how poor targets and measures destroy common sense, I often cite the case of Accident and Emergency (A&E) times in UK NHS hospitals. The government (through the Department of Health &...
