Chatting with a client the other day I was describing how some management teams, without a disciplined method to select and choose measures, will add extra measures into the collection, “just to make things clearer”. A problem that results in measure...
In this video, (the third of three) Steve Lunn talks to Phil Jones about how he changed the incentive and reward system at Anglian Water using the Strategic Balanced Scorecard Approachas a central part of their Transformation project. A significant part of the...
A tragic story of targets and “Incentives” When explaining how poor targets and measures destroy common sense, I often cite the case of Accident and Emergency (A&E) times in UK NHS hospitals. The government (through the Department of Health &...
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THE PARADIGM SHIFT ZONE
The paradigm shifts that have changed how we view and manage our organisations today.
THE STRATEGY ZONE
Improve strategic thinking, facilitation and alignment. Make strategy a learning process. How to socialise your strategy.
THE CULTURE CHANGE ZONE
Strategy execution is about changing culture and behaviours: Learn how successful Chief Executives achieve this.
THE DECISION MAKING ZONE
It is simple: make good decisions, execute them well, learn quickly. How you can improve your organisation’s decision making.
THE PERFORMANCE ZONE
Performance management and its culture has many forms…. and why we say ‘Performance Management does NOT exist.’ (Yes really)
THE 4G BALANCED SCORECARD ZONE
What is a 4th Generation Balanced Scorecard and do you need one? How different types serve different purposes and breaking myths.