by Phil Jones | Updated 18 Oct, 2017 | Communicating bad news
It is refreshing to hear frankness and honesty from a politician. So I was amused to read this on the FT.com website about the budgetary message once delivered by Enver Hoxha, the late dictator of Albania, who told his people: “Next year will be worse than this...
by Phil Jones | Updated 29 Oct, 2018 | Avoiding communication mistakes, Communicating bad news
Watching the developments after the terrible earthquake and tsunami in Japan, I have been frustrated by the reporting of the problems at the nuclear reactor plant at Fukushima. The thing that frustrated me the most was the loose language used in describing the...
by Phil Jones | Updated 9 Feb, 2016 | Avoiding communication mistakes, Communicating bad news, Planning communication
As it it budget day in the UK, (The day the Chancellor announces changes to various tax rates) we have been inundated with speculation about what will be in the Chancellor’s budget. All prior to the announcement. Now it is a tradition that the contents of the...
by Phil Jones | 10 May, 2010 | Avoiding communication mistakes, Communicating bad news
Listen out for how people explain problems and faliures. Do they say: “It was the weather. We had a wet summer and numbers were down” “There were roadworks outside the shop for 6 weeks and that discouraged people from visiting” “The...
