A recent forum posting asked “What is the correct balanced of measures across the four perspectives of a balanced scorecard?” They wanted to see if any academics had researched whether it should be 25% each or some other ratio. This is a massively mistaken...
Strategy is about change and improvement, so Strategy maps have to reflect that change and balanced scorecards have to be able to track that change to manage performance. Modern, third and fourth generation, balanced scorecards have strategy maps. These contain the...
Measure what you want to manage (not the other way around). To understand why, let us start with a case study: Like many organisations, this FTSE 100 Company’s executive team had a vast amount of data at their fingertips. Their monthly report contained around...
What are you paying attention to? Have you noticed how you notice what you are paying attention to? Are you paying attention to the letter t in this article? I doubt you were, but you are now, and you can stop if you want. Likewise, when you get a new car that you...
A short history of balanced scorecard design What makes a balanced scorecard balanced? If you think the answer is having measures in a variety of perspectives, think again. It is not. Well, not on its own. To understand why requires a short history lesson. This story...
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THE PARADIGM SHIFT ZONE
The paradigm shifts that have changed how we view and manage our organisations today.
THE STRATEGY ZONE
Improve strategic thinking, facilitation and alignment. Make strategy a learning process. How to socialise your strategy.
THE CULTURE CHANGE ZONE
Strategy execution is about changing culture and behaviours: Learn how successful Chief Executives achieve this.
THE DECISION MAKING ZONE
It is simple: make good decisions, execute them well, learn quickly. How you can improve your organisation’s decision making.
THE PERFORMANCE ZONE
Performance management and its culture has many forms…. and why we say ‘Performance Management does NOT exist.’ (Yes really)
THE 4G BALANCED SCORECARD ZONE
What is a 4th Generation Balanced Scorecard and do you need one? How different types serve different purposes and breaking myths.