by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard and Hoshin Kanri
Lean thinking and process improvement is extremely popular and rightly so. Lean thinking uses a number of practices and approaches to ensure that the processes in an organisation are as efficient as possible and, most importantly, address what the customer wants. In...
by Phil Jones | Updated 4 Jan, 2018 | Performance management, World of Public Sector & NFP
The NHS IT delivery programme has a dreadful track record. It is not surprising when you look at their methodology and the techniques the NHS and the ISIP programme recommend for benefit mapping, benefit management and benefit realisation. They are fundamentally...
by Phil Jones | Updated 30 May, 2020 | Balanced Scorecard Questions & Answers, Balanced scorecards and risk management, Managing uncertainty & risk
Your balanced scorecard should be helping you in an uncertain economic climate The current environment is an excellent test of your balanced scorecard. Does it still serve you well as the economy changes, with credit tightening, interest rate and exchange rate...
by Phil Jones | Updated 6 Nov, 2018 | Balanced Scorecard Design Principles
Is your balanced scorecard a reflection of your organisation? A manager once said to me, “Our Balanced Scorecard is an unfocussed mess.”. So I asked him, “Is your balanced scorecard, in some way, a reflection of your organisation?”. Cheeky I...
