by Phil Jones | Updated 29 Oct, 2018 | Balanced Scorecard Design Principles
This article is about how to use strategic goals in balanced scorecards. It was prompted by a Strategy Manager, asking on LinkedIn how use a ‘strategic goal’ in a Norton & Kaplan Balanced Scorecard framework. In this article I explain how you do start...
by Phil Jones | Updated 3 Jul, 2018 | Public Sector Balanced Scorecard, Strategy maps & mapping
Let me ask you three questions about your Public Sector balanced scorecard: 1) What categories of measures are you using on your scorecard? Do they describe how change will occur? 2) Do you represent the multiple strategies that you are implementing, for instance...
by Phil Jones | Updated 27 Oct, 2017 | Balanced Scorecard History
In a LinkedIn article someone posted a suggested development time line for the Balanced Scorecard approach. In summary they said (the piece in italics): Performance measurement tool (1992) Performance management system (1996) Strategic management and control system...
by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard and Hoshin Kanri
In this article in a series on Lean thinking and the balanced scorecard we look at how operational measures are represented in balanced scorecard terms and the increasingly popular “Performance hub”. At an operational level it is extremely useful to...
by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard and Hoshin Kanri
Lean thinking and process improvement is extremely popular and rightly so. Lean thinking uses a number of practices and approaches to ensure that the processes in an organisation are as efficient as possible and, most importantly, address what the customer wants. In...
by Phil Jones | Updated 29 Oct, 2018 | Balanced Scorecard Design Principles
A recent forum posting asked “What is the correct balanced of measures across the four perspectives of a balanced scorecard?” They wanted to see if any academics had researched whether it should be 25% each or some other ratio. This is a massively mistaken...
