by Phil Jones | Updated 18 Oct, 2017 | Avoiding communication mistakes, Communicating bad news
Only a few weeks ago Lord Young was booted out of office for telling the truth about the cuts, but at an inappropriate time. He was merely an advisor to the Cabinet. Now we have Vince Cable, a member of the cabinet, telling people “in his constituency”...
by Phil Jones | Updated 20 Oct, 2017 | Avoiding communication mistakes
When is a 25% cut an increase? In the case of the public sector cuts, when you want to communicate your strategy, create an imperative for change and protect your reputation. Let me explain. I feel a little sorry for Lord Young. He has been lambasted in the press...
by Phil Jones | Updated 11 Jul, 2017 | Avoiding communication mistakes, Communicating & Socialising Strategy
This is a classic story of how NOT to communicate with your customers during acquisition. In fact, confusing your customers and mis-communicating your strategy and actions during acquisition…. The background I wanted an eye test and some new glasses, so I...
by Phil Jones | 12 Sep, 2010 | Avoiding communication mistakes
This is possibly the most common mistake in communication, How often have you though you have told someone something, but either they forgot or you only meant to tell them but never got around to doing it. You never actually said it. How often have you told someone...
by Phil Jones | 14 Jul, 2010 | Avoiding communication mistakes
My reaction would be no! No, No, No. And again, NO! (Just so you are sure) And that is the reaction of most of the people who posted responses to this Harvard Business review article “The Subtleties of Strategic Swearing”. Frankly there is nothing subtle...
by Phil Jones | 10 May, 2010 | Avoiding communication mistakes, Communicating bad news
Listen out for how people explain problems and faliures. Do they say: “It was the weather. We had a wet summer and numbers were down” “There were roadworks outside the shop for 6 weeks and that discouraged people from visiting” “The...
by Phil Jones | Updated 4 Jan, 2018 | Avoiding communication mistakes, Strategy communication
Have you ever noticed that something you may have said in a conversation, may have sent that person’s mind thinking, to the extent that they are no longer listening to you, but are processing their own ideas and thoughts. Moreover you have no idea what they are...
by Phil Jones | Updated 18 Oct, 2017 | Avoiding communication mistakes, Strategy communication
Mission statements can be fraught with problems but one I came across the other day wins an award for the worst I have ever seen. What sort of organisation do you think this mission statement comes from? Welcome to (Our company) and a team that’s passionate about...
by Phil Jones | Updated 4 Jan, 2018 | Avoiding communication mistakes
Do not misrepresent and misuse the Mehrabian statistics on non-verbal communication. I would be very surprised if some presenter has not trotted out Mehrabian’s statistics about not verbal communication is only 7% of the communication. 99 times out of a 100,...