by Phil Jones | Updated 30 May, 2020 | Balanced Scorecard Design Principles, KPI & measure design
It is important to understand why scorecards never start with measures. It seems the obvious place, just put some measures on the balanced scorecard and we are done. However it is more important to understand why you want to measure something, and how that...
by Phil Jones | Updated 18 Apr, 2018 | Balanced Scorecard Design Principles
Measure what you want to manage (not the other way around). To understand why, let us start with a case study: Like many organisations, this FTSE 100 Company’s executive team had a vast amount of data at their fingertips. Their monthly report contained around...
by Phil Jones | Updated 6 Nov, 2018 | Balanced Scorecard Design Principles
Is your balanced scorecard a reflection of your organisation? A manager once said to me, “Our Balanced Scorecard is an unfocussed mess.”. So I asked him, “Is your balanced scorecard, in some way, a reflection of your organisation?”. Cheeky I...
by Phil Jones | Updated 19 Apr, 2018 | Balanced Scorecard Design Principles
What are you paying attention to? Have you noticed how you notice what you are paying attention to? Are you paying attention to the letter t in this article? I doubt you were, but you are now, and you can stop if you want. Likewise, when you get a new car that you...
by Phil Jones | Updated 2 Jan, 2018 | Planning communication, Strategy communication
How do you prepare your strategy communication plan? Here are six detailed questions to help you plan and prepare to communicate & socialise your strategy. First, the challenge Years ago, I the organisation I worked for did some research about the understanding of...
by Phil Jones | Updated 16 Apr, 2018 | Agile & learning organisations, Balanced Scorecard History
Strategy, Balanced Scorecards and Learning organisations To understand how learning fits in the balanced scorecard you have to have some history. Back when Norton formed Renaissance Worldwide with Kaplan as non-exec he had two other key directors (1994 I think). Harry...
by Phil Jones | Updated 16 Apr, 2018 | Balanced Scorecard History, Strategy maps & mapping
You can design a strategy map for different purposes. You can draw a ‘strategy map’ in a variety of ways. However, only some help you develop the strategy and the subsequent scorecard underneath. The others act more as communication tools. This article...
by Phil Jones | Updated 24 Oct, 2017 | Examples & case studies, Modern Balanced Scorecards
How do you get joined up working in a city council that operates in silos? I saw such a question on a discussion forum recently, and this was my reply. It relates to a strategic balanced scorecard engagement with a UK City Council looking to create joined up thinking...
by Phil Jones | Updated 20 Jun, 2018 | 4G Balanced Scorecard, Balanced Scorecard Perspectives
Balanced scorecard perspectives require careful thought for an effective solution. Context is often missing: you need to add that external perspective. Working with a client recently reminded me of the importance of context around a balanced scorecard. This...
