by Phil Jones | Updated 18 Oct, 2017 | Avoiding communication mistakes, Communicating bad news
Only a few weeks ago Lord Young was booted out of office for telling the truth about the cuts, but at an inappropriate time. He was merely an advisor to the Cabinet. Now we have Vince Cable, a member of the cabinet, telling people “in his constituency”...
by Phil Jones | Updated 25 Oct, 2017 | Examples & case studies, Modern Balanced Scorecards
There was a recent discussion on LinkedIn where someone suggested that the balanced scorecard was too expensive, complex and too long winded to implement, in small businesses. I disagree, from a perspective of having designed many for small business and not-for profit...
by Phil Jones | Updated 7 Jun, 2020 | 4G Balanced Scorecard, Agile & learning organisations
Sometimes I hear people say that their strategy is operational effectiveness. However Michael Porter explains that operational effectiveness is NOT a strategy, and should not be seen as a strategy. Why? Operational effectiveness as viewed by Michael Porter...
by Phil Jones | Updated 20 Oct, 2017 | Avoiding communication mistakes
When is a 25% cut an increase? In the case of the public sector cuts, when you want to communicate your strategy, create an imperative for change and protect your reputation. Let me explain. I feel a little sorry for Lord Young. He has been lambasted in the press...
by Phil Jones | Updated 22 Feb, 2018 | Emergent strategy
An interesting discussion about emergent strategy came out of a presentation I did last night, for a group of Directors, about thinking strategically in the current economic climate. Early on I made a clear distinction between deliberate strategy and emergent...
by Phil Jones | Updated 27 Oct, 2017 | Public Sector Balanced Scorecard
Dear Prime Minister, I understand your point that we should not just think about money, but the idea of measuring the nation’s happiness, fills me with woe (and my happiness quotient dropped as a result). Let me explain why I have some concerns about this idea...
by Phil Jones | Updated 3 Jul, 2018 | Balanced Scorecard Perspectives, Strategy maps & mapping
Are you thinking of using shareholder return or shareholder value statements at the top of a strategy map or balanced scorecard. Some organisations want shareholder value at the top Rather than linking their financial objectives to profitability, some organisations...
by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard Perspectives
This post is about the structure of strategy maps and in particular the financial perspective and objectives. Occasionally I meet someone from finance who wants to put the financial perspective at the bottom. Sometimes they want an additional financial perspective;...
by Phil Jones | Updated 20 Jun, 2018 | Balanced scorecards and risk management, Managing uncertainty & risk
How do you manage risks with the balanced scorecard? How is risk management integrated with the balanced scorecard? I’ve been thinking about this. A little thought brought me to three conclusions about the balanced scorecard and risks. To get to these...
