by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard Perspectives
The question A recent question on a Linkedin forum was, “Does the BSC need to explicitly consider the financial capital in learning and growth perspective? ” The questioner followed up with “Commercial organizations need funds such as equity and...
by Phil Jones | Updated 24 Oct, 2017 | A Modern System of Management, Agile & learning organisations, Thought provokers
What role do, and should, our management systems play in protecting from, and connecting our organisations to, the volatility and uncertainty of the outside world? At a recent management presentation I suggested that the way we manage is designed to absorb friction. ...
by Phil Jones | Updated 17 Oct, 2017 | A Modern System of Management, Agile & learning organisations, Thought provokers
Treat this as an off the wall, whimsical post – with a serious intent…. One thing that we all see far too much of – Management. One problem with many organisations is that we spend too much time managing, we create too many rules and practices and...
by Phil Jones | Updated 18 Oct, 2017 | KPI & measure design
I see many conversations about leading indicators. People searching for a leading indicator, or arguing whether an indicator is leading or lagging. This article provides a simple way of breaking through this problem. The whole debate about whether an indicator is...
by Phil Jones | Updated 20 Jun, 2018 | Strategy, Thought provokers
I frequently see postings and hear statements where people suggest that strategy is about being different. Strategy is about differentiation. Saying strategy needs to be different is a myth. It is only a competitive strategy in a market to create distinct profits...
by Phil Jones | Updated 27 Feb, 2018 | Language of strategy
What is the difference between strategy and planning? I get this question a lot. It is not that people don’t understand planning, but there is often an unclear line in their minds between where strategy stops and planning starts. Others think that a strategy...
by Phil Jones | Updated 30 May, 2020 | KPI & measure design, Modern Balanced Scorecards
There are some very common problems cascading balanced scorecards, that are regularly encountered, and easily avoided. If you have ever tried to cascade measures in a balanced scorecard you will likely hit problems that are common to many starting down the...
by Phil Jones | Updated 20 Jun, 2018 | 4G Balanced Scorecard
I do not normally talk about the NLP side of what I do, but a recent, unusual, posting on an NLP forum in LinkedIn asking about Strategy, Balanced Scorecards and NLP has prompted me to come out on the closet on this topic. NLP Stands for Neuro-Linguistic Programming...
by Phil Jones | Updated 17 Apr, 2018 | KPI & measure design
How do you get meaningful and effective KPIs? Where does it go wrong? I ran a workshop to help a Public Sector client with their effective KPI development. Their feedback was interesting: “Seeing the whole picture enabled us to be more confident when dealing...
