by Phil Jones | Updated 27 May, 2020 | Strategy maps & mapping
Strategy maps are a very visual tool. So sometimes small details catch someone’s eye. However, the picture of the strategy map might be saying more than a thousand words if you are not careful. Is that small gap important? Earlier this year I was...
by Phil Jones | Updated 27 Dec, 2017 | KPI & measure design, Performance management
Why use a KPI? There is a lot of discussion about which particular measure, indicator or KPI to use. There is far less discussion about why use a KPI in the first place. Actually, the reason is often a heuristic. Let me explain…. To solve difficult...
by Phil Jones | Updated 3 Jun, 2020 | Thought provokers
I like to pay attention to our language, because how we speak gives us clues about how we think. In this case how we are failing to think about a subject. The use of one particular word really annoys me. That word is: methodology. Methodology is the study of...
by Phil Jones | Updated 29 Oct, 2018 | KPI & measure design
I was listening to my colleague and friend, Stacey Barr this week. In her seminar, she was making it very clear that many make the mistake of using things that are really milestones or activities, when they are talking about measures. She is right. However, people...
by Phil Jones | Updated 4 Jan, 2018 | A Modern System of Management, Culture of performance
As I talked, I noticed that the Chief Executive was no longer listening. She had gone into that state of deep thought, staring up and away into the distance; thinking intensely: thinking about something – I had no idea what. I decided not to disturb those...
by Phil Jones | Updated 29 Oct, 2018 | Thought provokers
Let me be clear up front. Passion is not a strategy. I am fed up reading various web pages, listening to talks and hearing people say, they are “Passionate” about being whatever they are, or doing whatever they are doing.Let me be clear here:Passion is not...
by Phil Jones | Updated 22 Jul, 2018 | Strategy, Thinking Fast and Slow
Have you ever been at an annual strategy off-site, where you and the team developed some great plans, walked away…. and a year later very few of those ideas or plans were implemented? So often I hear of organisations, or rather their management teams, who have...