by Phil Jones | Updated 3 Jul, 2018 | Balanced Scorecard Perspectives, Strategy maps & mapping
Are you thinking of using shareholder return or shareholder value statements at the top of a strategy map or balanced scorecard. Some organisations want shareholder value at the top Rather than linking their financial objectives to profitability, some organisations...
by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard Perspectives
This post is about the structure of strategy maps and in particular the financial perspective and objectives. Occasionally I meet someone from finance who wants to put the financial perspective at the bottom. Sometimes they want an additional financial perspective;...
by Phil Jones | Updated 20 Jun, 2018 | Balanced scorecards and risk management, Managing uncertainty & risk
How do you manage risks with the balanced scorecard? How is risk management integrated with the balanced scorecard? I’ve been thinking about this. A little thought brought me to three conclusions about the balanced scorecard and risks. To get to these...
by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard Alignment, Strategy maps & mapping
This post is about the structure of a strategy map and the importance of using a purpose or mission statement at the top to anchor the strategy you are describing. Before we detail the financial perspective we must position the organisation’s purpose or mission...
by Phil Jones | Updated 11 Jul, 2017 | Avoiding communication mistakes, Communicating & Socialising Strategy
This is a classic story of how NOT to communicate with your customers during acquisition. In fact, confusing your customers and mis-communicating your strategy and actions during acquisition…. The background I wanted an eye test and some new glasses, so I...