Dimensions Case Study

Using a Strategic Balanced Scorecard roll-out to
Regions Supporting People with Learning Disabilities

Excitant > Case studies and Experience > Case studies > Rolling out strategy to Regions: A Balanced Scorecard in Social Services

Dimensions: Designing and implementing a Third Sector, Fourth Generation Balanced Scorecard.

Keywords techniques: Fourth Generation balanced scorecards, Strategy maps, Ownership and adoption, Judgement & Evidence

Keywords: Application: Social Services, Social care, Third sector, Regional Strategy, Comparing regional performance, Board reporting, Learning Disabilities.

This case study describes the design, use implementation and use of a fourth generation balanced scorecard at Dimensions.

Dimensions helps people with learning disabilities to live the lives they want to lead. Dimensions is a commercial organisation, in the third sector, providing services for people with Learning Disabilities. We have helped them develop a regional balanced scorecard that reflects their strategy, helps Regional Directors to manage their regions better and works through to the services to ultimately improve the lives of the people they support.

This case study describes the introduction of a modern balanced scorecard approach into Dimensions, an organisation that supports people with learning difficulties.  It explains how the approach has been successful in helping Regional Directors focus on support for people with learning difficulties to lead the lives they want and has helped the Boards and management to understand and compare differing performance in very diverse regions.  It explains how Dimensions’ “tight-loose”  management compact has been reflected in the approach, so avoiding many of the problems associated with poor systems of performance measurement which negatively impact the culture of an organisation.

This case study will interest anyone wishing to apply a more modern approach to managing performance through the use of balanced scorecards in the learning disability sector, and social care as a whole.

An unusual aspect of this peoject was that we had spontaneous balanced scorecards breaking out during the pilot phase and subsequent roll-out. This is an extensive case study of a fourth generation balanced scorecard that can be applied to commercial, public sector and Social Service organisations.

This is a video of the case study being described at a conference emphasising the use of judgement and evidence to support learning and development amiongst the Regional Directors and their management teams.

Dimensions fourth generation balanced scorecard case study.

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