by Phil Jones | Updated 15 Sep, 2011 | 4G Balanced Scorecard, Agile & learning organisations, How we make & take decisions
Using Judgement and Evidence in Modern Balanced Scorecards: the use of subjective and qualitative measures. Audience questions and responses I presented a BetterManagement webinar on this subject, on 14th October, and it received a lot of interest. You can listen...
by Phil Jones | Updated 15 Sep, 2011 | KPI & measure design
Clean up your jargon. Are you, like me, confused by the way people use KPI, PI, Measure, CSF etc apparently interchangeably. I am. People often ask, what is the difference between KPI, CSF , measures, performance indicators? Frankly people use them interchangeably and...
by Phil Jones | Updated 29 Oct, 2018 | Balanced Scorecard Design Principles
A recent forum posting asked “What is the correct balanced of measures across the four perspectives of a balanced scorecard?” They wanted to see if any academics had researched whether it should be 25% each or some other ratio. This is a massively mistaken...
