Blog Posts

Post Category: ‘Balanced Scorecard Principles’

The customer perspective: talking in their voice

Perhaps the biggest, and most common, mistake I see in strategy map and balanced scorecard design, is failing to describe …

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Do not use a People perspective: Put Learning & growth into your balanced scorecard

An important aspect of balanced scorecard thinking is to understand what drives performance.  The objectives in the learning and growth …

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Your Balanced Scorecard’s Architecture

The importance of thinking through the balanced scorecard cascade to ensure you develop line of sight, and planning the overall architecture of your set of balanced scorecards…

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How to do weightings across your balanced scorecard 3 of 3

For the previous two articles in this series I have made it clear that you should NEVER do weighting of …

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Don’t do a balanced scorecard for an organisation

I sometimes get asked “How do you draw a strategy map on a page for a whole organisation?”  The answer …

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Strategy maps are about cause and effect

Strategy is about change and improvement, so Strategy maps have to reflect that change and balanced scorecards have to be …

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Principles of Effective Balanced Scorecards Part 5

Principles of Effective Balanced Scorecards Part 5 “Strategy is about what we choose to do, and what we choose not …

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Principles of Effective Balanced Scorecards Part 4

Principles of Effective Balanced Scorecards Part 4 “The person who says it cannot be done, should not interrupt the person …

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Principles of Effective Balanced Scorecards Part 3

Principles of Effective Balanced Scorecards Part 3 Like many organisations, this FTSE 100 Company’s executive team had a vast amount …

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Why call your balanced scorecard perspective “learning and growth”?

Why call your balanced scorecard perspective “learning and growth”? Because people who change it make three fundamental mistakes in their …

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