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Types of Performance Management

Are you wrestling with the complexity of different types of performance management in your organisation? You are not alone – many are. To improve how performance is managed in your organisation, it helps to understand which management problems you are trying to solve and the complex mix of performance management approaches.  The various types of performance management solve different problems. …

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Leading indicators: Ten different types for different situations

Leading and lagging indicators seem to create confusion for some people, yet with a clear understanding, it is easy to see explain how they work and help people think productively about how to create and use them. In this article I want to explain how different types of leading indicators are needed and will occur in different circumstances.  I will …

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Improving Performance Management

It is not simply about measures and targets If you are merely looking for better measures and targets you are in the wrong place.  For us, for our clients, and for successful organisations, it is much more about behaviours, actions and learning: they deliver results through their people. They make good decisions, execute them well, and learn quickly from them.  They …

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How to get buy in for Balanced Scorecards and Performance Management

The question is very current as I had the most amazing compliment from a Balanced Scorecard client recently. When we first met, this Director was as sceptical and cynical of poor measurement approaches as any person I have met. We have just extended the pilot balanced scorecard programme to a full roll-out. After a recent presentation to the board, he said:“I have never …

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The one test of a useful Balanced Scorecard

In my role as a Strategy and Performance Consultant, I see a lots of ‘balanced scorecards’.  In over 20 years, from my early days working for Norton &  Kaplan I have seen most variations and alternatives. I have a set of tests for the balanced scorecard I see.  A set of tests that tell me a lot about how they …

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Key Articles & Papers

The Fourth Generation Balanced Scorecard Approach Types of Performance Management Strategy Diagnostic: The Four-pen Test Understanding Strategy Maps and Strategy Mapping Environmental Balanced Scorecards Public Sector Balanced Scorecards: A modern approach Managing amidst uncertainty: Monitoring the external environment

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Resources

Resources for you to use This section provides an extensive set of articles, papers and case studies covering the areas of strategy, performance management and modern balanced scorecards. Case Studies The case studies section provides examples of third and fourth generation balanced scorecard implementations that have implemented strategy and improved how performance is managed.  The set is chosen to provide …

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What is the difference between a measure and an indicator?

What is the difference between measures and indicators?  This question has become a perennial topic on many discussion forums:  measures, indicators, Performance indicators, Key performance indicators (KPIs).  To us there is a clear and useful distinction. Unfortunately, in many organisations there is a very loose language that merges these separate words, measures and indicators, into a single thing.  They are …

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Upside down organisation charts: Using them effectively

Upside down organisation charts are re-drawn with a purpose: to invite executives to think differently about their organisation and their role.  This article explains how to draw them upside down (it is not simply turned upside down) and how the changed perspective alters how Executives and managers think about their role in the organisation. [Note I see examples of upside down …

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Thinking fast and slow: How we really make executive decisions

Last year I wrote a couple of blog posts about “Thinking fast and slow with strategy” that became some of my most visited posts.  The posts were inspired by the book by Daniel Kanhemann, “Thinking Fast and Slow”.   I strongly recommend you get a copy and read it if you haven’t already, Daniel Kahneman won a Nobel prize for his …

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