by Phil Jones | Updated 17 Jul, 2018 | Culture of performance, Performance management
This is about the moment, the Chief Executive realised that, what matters is how we think about performance management… The Chief Executive was no longer paying attention… As I talked to the management team, I noticed that the Chief Executive was no longer...
by Phil Jones | Updated 31 Dec, 2017 | World of Public Sector & NFP
Guest blog By David Wolverson: The Winterbourne case review – why a fundamental rethink of policy is needed. “…and then comes the next abusive incident, because fundamentally nothing has changed the systems.” As I started to read the reviews...
by Phil Jones | Updated 27 Dec, 2017 | Outcome thinking, Performance management, World of Public Sector & NFP
Understanding the origins of outcome based thinking, the deeper techniques that lie behind it and how you can improve outcome thinking, definition and delivery in your organisation The input-output-outcome model is used extensively in the UK public sector. The model...
by Phil Jones | Updated 17 Oct, 2017 | Culture of performance, Performance management
When working with clients we often use the phrase “Putting Human Beings back into how we manage performance”. Let us give you an example. One client described a place she used to work. She was given no context about the business, no information about...