by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard Various Types
The problem when Everything gets called a balanced scorecard Mistakes to avoid: When every performance measurement approach is a “Balanced Scorecard” and every collection of measures is a “scorecard”, it creates a real problem with the language of performance. The...
by Phil Jones | Updated 18 Oct, 2017 | Communicating bad news
It is refreshing to hear frankness and honesty from a politician. So I was amused to read this on the FT.com website about the budgetary message once delivered by Enver Hoxha, the late dictator of Albania, who told his people: “Next year will be worse than this...
by Phil Jones | Updated 18 Oct, 2017 | Avoiding communication mistakes, Communicating bad news
Back near the start of the Gulf of Mexico crisis, Barack Obama claimed to have hid foot on the neck of the oil executives in BP ensuring that they solve the problem. An unfortunate metaphor perhaps as it is quite difficult to operate an oil rig with someone’s...
by Phil Jones | Updated 29 Oct, 2018 | Avoiding communication mistakes, Communicating bad news
Watching the developments after the terrible earthquake and tsunami in Japan, I have been frustrated by the reporting of the problems at the nuclear reactor plant at Fukushima. The thing that frustrated me the most was the loose language used in describing the...
by Phil Jones | Updated 9 Feb, 2016 | Avoiding communication mistakes, Communicating bad news, Planning communication
As it it budget day in the UK, (The day the Chancellor announces changes to various tax rates) we have been inundated with speculation about what will be in the Chancellor’s budget. All prior to the announcement. Now it is a tradition that the contents of the...
by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard and Hoshin Kanri
In this article in a series on Lean thinking and the balanced scorecard we look at how operational measures are represented in balanced scorecard terms and the increasingly popular “Performance hub”. At an operational level it is extremely useful to...
by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard Perspectives
An important aspect of balanced scorecard thinking is to understand what drives performance. The objectives in the learning and growth perspective are vital for this. The problem is many organisations change the name of the learning and growth perspective and rename...
by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard and Hoshin Kanri
Both lean thinking and the balanced scorecard are very popular techniques, which on closer inspection overlap in their thinking and approach. Of course this is reassuring because both approaches are based on a degree of common sense. It is also true of six sigma...
by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard and Hoshin Kanri
Lean thinking and process improvement is extremely popular and rightly so. Lean thinking uses a number of practices and approaches to ensure that the processes in an organisation are as efficient as possible and, most importantly, address what the customer wants. In...