by Phil Jones | Updated 30 May, 2020 | Balanced Scorecard Design Principles, KPI & measure design
It is important to understand why scorecards never start with measures. It seems the obvious place, just put some measures on the balanced scorecard and we are done. However it is more important to understand why you want to measure something, and how that...
by Phil Jones | Updated 18 Apr, 2018 | Balanced Scorecard Design Principles
Measure what you want to manage (not the other way around). To understand why, let us start with a case study: Like many organisations, this FTSE 100 Company’s executive team had a vast amount of data at their fingertips. Their monthly report contained around...
by Phil Jones | Updated 6 Nov, 2018 | Balanced Scorecard Design Principles
Is your balanced scorecard a reflection of your organisation? A manager once said to me, “Our Balanced Scorecard is an unfocussed mess.”. So I asked him, “Is your balanced scorecard, in some way, a reflection of your organisation?”. Cheeky I...
by Phil Jones | Updated 19 Apr, 2018 | Balanced Scorecard Design Principles
What are you paying attention to? Have you noticed how you notice what you are paying attention to? Are you paying attention to the letter t in this article? I doubt you were, but you are now, and you can stop if you want. Likewise, when you get a new car that you...