by Phil Jones | Updated 27 May, 2020 | KPI & measure design
What is the difference between measures and indicators? This question has become a perennial topic on many discussion forums: To us there is a clear and useful distinction. Unfortunately, a very loose language merges these separate words, measures and...
by Phil Jones | Updated 30 May, 2020 | KPI & measure design, Modern Balanced Scorecards
There are some very common problems cascading balanced scorecards, that are regularly encountered, and easily avoided. If you have ever tried to cascade measures in a balanced scorecard you will likely hit problems that are common to many starting down the...
by Phil Jones | Updated 17 Apr, 2018 | KPI & measure design
How do you get meaningful and effective KPIs? Where does it go wrong? I ran a workshop to help a Public Sector client with their effective KPI development. Their feedback was interesting: “Seeing the whole picture enabled us to be more confident when dealing...
by Phil Jones | Updated 30 May, 2020 | Balanced Scorecard Questions & Answers, Culture of performance, KPI & measure design
On a LinkedIn discussion the Chief Executive of a Housing Association asked For some practical experience of implementing performance management systems and cultures.How best to go about he process of identifying and measuring leading performance indicators. Two quite...
by Phil Jones | Updated 15 Sep, 2011 | KPI & measure design
Clean up your jargon. Are you, like me, confused by the way people use KPI, PI, Measure, CSF etc apparently interchangeably. I am. People often ask, what is the difference between KPI, CSF , measures, performance indicators? Frankly people use them interchangeably and...
by Phil Jones | Updated 23 Jul, 2018 | KPI & measure design
KPI Strategy workshop: What is important for your organisation to measure, and How to construct meaningful KPIs. This workshop has passed – however if you want a KPI workshop for your organisation, do contact us or view our current Balanced Scorecard training...