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Effective KPI development

Effective KPI development

How do you get meaningful and effective KPIs? Where does it go wrong?  I ran a workshop to help a Public Sector client with their effective KPI development. Their feedback was interesting: “Seeing the whole picture enabled us to be more confident when dealing...

The jargon of CSF, KPI, and Measures

Clean up your jargon. Are you, like me, confused by the way people use KPI, PI, Measure, CSF etc apparently interchangeably. I am. People often ask, what is the difference between KPI, CSF , measures, performance indicators? Frankly people use them interchangeably and...