Using Judgement AND Evidence in modern balanced scorecards
A video of the Presentation

Better judgement and better evidence is what we need in the current economic climate. Yet performance management approaches tend to rely only on quantitative measures, rather than judgement. Ironically we employ people for their experience and encourage then to use their judgement, based on evidence, yet many performance management approaches ignore this important aspect.

Our experience is that when we help clients to use Judgement and Evidence together, it encourages conversation. These conversations are where judgement is developed and learning occurs. You get more motivated and engaged staff and better overall results.

This video describes how we implemented this approach with a client. It is in two parts. In the first part, Phil Jones explains the thinking and techniques behind using both Judgement and Evidence in Modern Balanced Scorecards. In the second video, Phil uses a case study to explain how this approach is being applied, extremely successfully, by the client.

Using Judgement and Evidence in Modern balanced scorecards:
Part 1: The thinking and some techniques

Using Judgement and Evidence in Modern balanced scorecards:
Part 2: A Case study

These videos were recorded at the "Unicom, Strategic Performance Management and Balanced Scorecard Forum" in October 2009.

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