The performance management dilemma:
Why do so many "balanced scorecards" fail?

80% of organisations say they have some form of “balanced scorecard” yet,

70% of scorecards are failing their organisations because they do not provide concise, predictable, actionable information
                                                                                                        (For source see below)

World class performing organisations are over THREE times more likely
to use a MATURE balanced scorecard approach to analyse performance.

Organisations implementing a structured balanced (Mature) Balanced Scorecard
performance management system show tangible improvements:

Agreement amongst senior management on strategy:  ....doubles
Strategy understood by employees:                             ...rises from 8% to 60%
Sales per employee:                                 .....up over 90%
Total shareholder return:                         .....up over 24%
                                                                                                       (For source see below)

1) The average Senior Exec has 132 measures (83 financial, 49 operational)
2) 62% of measures are financial. 76% are lagging (historic) measures.
                                                                                                    ((For source see below)

It is all too late...
Little customer information
Little use of “Learning & growth” perspective
Lost focus on strategic goals and underlying drivers of performance

These are not balanced scorecards.  They are precisely what the balanced scorecard was designed to replace.

At best, these are immature balanced scorecards.  Best practice even for these is 20-25 key measures, balanced across 4 perspectives, with a focus on strategy.

As the quotes from our clients show, a well-executed strategy project, introducing the Balanced Scorecard in a way that uses the latest thinking and best practice, can achieve dramatic results for you.

Real experience: Having worked for the originators, Norton & Kaplan, as early as 1996, and on Balanced Scorecard strategy and performance engagements all over the world, we can bring a wide experience to help you change and improve your organisation.  

 Want to communicate, manage and execute your strategy better? For a FREE discussion about your needs:  Contact us