Performance Management and the
Balanced Scorecard
in Local Government
We have a track record of improving performance
using
balanced scorecards and strategy maps properly, in Local Government
How we can help:
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How to link overall themes, such as sustainability and a safe
community, to individual service plans and objectives.
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Operating a cohesive, integrated performance framework: One
that brings together local requirements and national measures
and the demands of the various plans at various levels.
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Managing the trade-offs, and sometimes conflicts, between service,
costs and political demands
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Making it clear why measures are being used, not just applying
them. The "Best value" indicators do not explain why
the exist or what objective they are trying to achieve. This
makes communicating the reasons for performance very difficult.
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Making a real difference to the quality of service, and people's
lives, in the community. Ensuring that the service an individual
receives from the authority is integrated across the various
services responsible for delivery, for instance with Corporate
parenting or housing and social services.
If you are looking for an extensive case study, download the
"The Strategy Focused Council" from
our case studies page.
This describes using a modern Balanced Scorecard approach to
improve the startegy, and performance of a Council.
At Excitant we have answers that can help you. We are committed
to helping Local Government and other public sector bodies tackle
these challenges, improve the way they manage performance and
make a difference.
We demonstrate that the Balanced Scorecard approach, applied
well, is a solution to these and other problems.
We also believe that the approach is much misunderstood, misapplied
and under-exploited. For a simple overview have a look at our
document: The Balanced Scorecard Is, and is not where we explain
in two pages the characteristics of a useful and effective public
sector balanced scorecard.. (Case
studies & papers).
There are also case
studies from Local Government.
We have much more about how to apply the Balanced
Scorecard in Public Sector and Local Government organisations.
Contact us for a,
no obligation, conversation about how to make a difference.
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