Performance management
In these posts we explore all types and aspects of performance management.
For a complete overview, visit “The Performance Management Zone”
Browse and explore the various articles below...
by Phil Jones | Updated 27 Dec, 2017 | Outcome thinking, Performance management, World of Public Sector & NFP
Understanding the origins of outcome based thinking, the deeper techniques that lie behind it and how you can improve outcome thinking, definition and delivery in your organisation The input-output-outcome model is used extensively in the UK public sector. The model...
by Phil Jones | Updated 17 Oct, 2017 | Culture of performance, Performance management
When working with clients we often use the phrase “Putting Human Beings back into how we manage performance”. Let us give you an example. One client described a place she used to work. She was given no context about the business, no information about...
by Phil Jones | Updated 26 Jul, 2012 | Agile & learning organisations, Culture of performance
If you are in an organisation that has too many measures and targets, or relies on measures and targets to communicate your strategy and intention, then read on. This will help you diagnose the problem and point to some solutions. Watch the video and you can look at...
by Phil Jones | Updated 26 Jun, 2018 | Behavioural & cultural change, Culture of performance, Paradigm shifts
What do we mean by a culture of performance, and how do you create a culture of performance, avoiding dysfunctional behaviours and other games that the wrong culture can encourage? If you are are you concerned about the culture and behaviours that performance...
by Phil Jones | 19 Apr, 2012 | Performance management
Challenge 2: Driving performance – KPI and driver models Having got control of their organisations, (Challenge 1), executives then want to drive change and improvement. So, a popular second stage is to attempt to focus effort and create change using a...
by Phil Jones | Updated 26 May, 2020 | Modern Balanced Scorecards, Performance management
Challenge 1: Getting control – operational balanced Scorecards Many Executives start in a search for control and the basic discipline of management reporting. What we call, “Getting a grip on the organisation”. The approach they use is often to collect a wider...
by Phil Jones | Updated 4 Feb, 2012 | Culture of performance, Public Sector Balanced Scorecard, World of Public Sector & NFP
Sneaking under the radar in central government are a small team of ten people. Called the Behavioural Influence Team (BIT), they have a remit of using behavioural techniques to improve how government bring about change and improvement. They have just brought out...
by Phil Jones | Updated 17 Sep, 2011 | Culture of performance, How we make & take decisions
Recently I have been interviewing executives who have either created exceptionally high performing cultures, or who have achieved significant cultural change, especially around deeply embedded learnt behaviours. In one discussion the Managing Director was contrasting...
by Phil Jones | Updated 29 Oct, 2018 | Culture of performance, Examples & case studies, Ownership and buy-in
This is an interview on the BBC Radio 4 programme, Bottom Line, where Paul Moody explains how they communicate their message to around 3000 employees. It is as good an explanation as I have ever heard of what the balanced scorecard approach is all about. Using the...