by Phil Jones | Updated 17 Jul, 2018 | Culture of performance, Performance management
This is about the moment, the Chief Executive realised that, what matters is how we think about performance management… The Chief Executive was no longer paying attention… As I talked to the management team, I noticed that the Chief Executive was no longer...
by Phil Jones | Updated 17 Oct, 2017 | Culture of performance, Performance management
When working with clients we often use the phrase “Putting Human Beings back into how we manage performance”. Let us give you an example. One client described a place she used to work. She was given no context about the business, no information about...
by Phil Jones | Updated 26 Jul, 2012 | Agile & learning organisations, Culture of performance
If you are in an organisation that has too many measures and targets, or relies on measures and targets to communicate your strategy and intention, then read on. This will help you diagnose the problem and point to some solutions. Watch the video and you can look at...
by Phil Jones | Updated 26 Jun, 2018 | Behavioural & cultural change, Culture of performance, Paradigm shifts
What do we mean by a culture of performance, and how do you create a culture of performance, avoiding dysfunctional behaviours and other games that the wrong culture can encourage? If you are are you concerned about the culture and behaviours that performance...
by Phil Jones | Updated 4 Feb, 2012 | Culture of performance, Public Sector Balanced Scorecard, World of Public Sector & NFP
Sneaking under the radar in central government are a small team of ten people. Called the Behavioural Influence Team (BIT), they have a remit of using behavioural techniques to improve how government bring about change and improvement. They have just brought out...
by Phil Jones | Updated 17 Sep, 2011 | Culture of performance, How we make & take decisions
Recently I have been interviewing executives who have either created exceptionally high performing cultures, or who have achieved significant cultural change, especially around deeply embedded learnt behaviours. In one discussion the Managing Director was contrasting...
by Phil Jones | Updated 29 Oct, 2018 | Culture of performance, Examples & case studies, Ownership and buy-in
This is an interview on the BBC Radio 4 programme, Bottom Line, where Paul Moody explains how they communicate their message to around 3000 employees. It is as good an explanation as I have ever heard of what the balanced scorecard approach is all about. Using the...
by Phil Jones | Updated 30 May, 2020 | Balanced Scorecard Questions & Answers, Culture of performance, KPI & measure design
On a LinkedIn discussion the Chief Executive of a Housing Association asked For some practical experience of implementing performance management systems and cultures.How best to go about he process of identifying and measuring leading performance indicators. Two quite...
by Phil Jones | Updated 29 Oct, 2018 | Culture of performance, KPI & measure design
One of the underlying causes of the dysfunctional behaviour sometimes experienced in performance management is where individual measures and targets look at only specific parts of a problem.As a result are asked to achieve targets that are locally optimal, but...
