by Phil Jones | Updated 27 May, 2020 | Strategy maps & mapping
Strategy maps are a very visual tool. So sometimes small details catch someone’s eye. However, the picture of the strategy map might be saying more than a thousand words if you are not careful. Is that small gap important? Earlier this year I was...
by Phil Jones | Updated 4 Jan, 2018 | A Modern System of Management, Culture of performance
As I talked, I noticed that the Chief Executive was no longer listening. She had gone into that state of deep thought, staring up and away into the distance; thinking intensely: thinking about something – I had no idea what. I decided not to disturb those...
by Phil Jones | Updated 29 Oct, 2018 | 4G Balanced Scorecard
This article will help you in the design, implementation and use of a Hospice balanced scorecard: You can apply this advice on a Hospice strategic balanced scorecard approach in any similar charity. I was delighted to find that the Hospice Sector’s umbrella body...
by Phil Jones | Updated 4 Jan, 2018 | 4G Balanced Scorecard, A Modern System of Management
Kotter puts it very well, ” Management is about making sure the system runs in the organisation; whereas leaders choose and design the management system that the organisation needs”. In “Reinventing management”, Julian Birkinshaw writes about...
by Phil Jones | Updated 29 Oct, 2018 | 4G Balanced Scorecard, Modern Balanced Scorecards
On a LinkedIn forum I was being told that I did not know what was in a manual and therefore did not understand the Palladium Balanced Scorecard approach which gets called the Execution Premium. I am told I used ‘incorrect’ language. Also that there was...
by Phil Jones | Updated 27 Oct, 2017 | 4G Balanced Scorecard, Behavioural & cultural change, Culture of performance, Paradigm shifts, Quality of conversation
Most of what we see in “Balanced scorecards” are technical tools. Many of the questions we see and hear on balanced scorecard forums are technical questions. Many balanced scorecard projects are seen as, primarily, technical projects. This applies to of...
by Phil Jones | Updated 17 Oct, 2017 | A Modern System of Management, Thought provokers
I am quite interested in the psychology of management because I think we tend to adopt psychological models of how management works, and how change happens, without necessarily questioning their assumptions and continued validity, or applicability. I also find that...
by Phil Jones | Updated 17 Jul, 2018 | 4G Balanced Scorecard, Strategy
I often come across people asking for templates for their balanced scorecards. A recent example, worried me because went to the core of how strategy is developed and managed in an organisation. The question was being asked by someone with the role of “Strategy...
by Phil Jones | Updated 30 May, 2020 | A Modern System of Management
Reinventing how we manage from first principles. Given a continuing climate of austerity, uncertainty and international competition, most executives are under pressure to improve their organisations through costs, productivity or revenues. The focus for change has...