Blog Posts

Post Category: ‘Communication skills for managers and directors’

Communicating your strategy more effectively, Part 5: Communicating through your actions

Communication through actions So you have told the story of the strategy, but do you back it up with actions. Do your actions also communicate the strategy? Take three examples: 1) I want to encourage excellent customer service. I measure the time with a customer and set targets to minimise it so you speak to as many as possible. What …

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Communicating your strategy effectively Part 2: Reasons for failure

Reasons for failure? I came across some frightening statistics once. They were: • 90% of all organisations fail to execute their strategy. That’s right. Despite all the brain power, consultancy fees and paper that goes into the development of the strategy and the business plans, 9 out of 10 fail to achieve all of what they set out to achieve. …

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Engaging Staff: The MacLeod report

In the previous post (Engaing your staff) I explained how David MacLeod in his report on employee engagement is convinced that it is vital for the success and competitiveness of organisations and the country. One key line is “Engaged organisations have strong and authentic values, with clear evidence of trust and fairness based on mutual respect”.  A fundamental part of …

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Engaging your staff: the benefits

Want to improve results?  The MacLeod review suggests that providing a clear sense of purpose and engaging your people will positively contribute to improvements in results.  In this video MacLeod summarises the big messages http://www.youtube.com/watch?v=g5EtO0EoXQw?t=2m07s The MacLeod review seems to have had little attention, yet might have some answers.  In the review, Engaging for Success, conducted for the Department of …

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Telling the story of your strategy: Don’t start with powerpoint

For years now people have been complaining about death by powerpoint.  There is even a powerpoint, about death by powerpoint, on youtube. So how do you break the pattern? How do you get into the practice of not relying on powerpoint? How do you engage the audience and get rid of the crutch that is powerpoint? The crutch that actually …

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Telling the story of your strategy

As you stand in front of your team about to tell the story of your strategy, you want to be sure that the message gets across.  That is the essence of “Communicating Strategy”.  You want to have through through how you construct and tell the story of your strategy so it comes to life. I usually start my presentations with …

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Admirable honesty from a Politician

It is refreshing to hear frankness and honesty from a politician.  So I was amused to read this on the FT.com website about the  budgetary message once delivered by Enver Hoxha, the late dictator of Albania, who told his people: “Next year will be worse than this year. It will not, however, be as bad as the year after next.”   …

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Politicians claiming responsibility for things they don’t control is a bad model to follow

Back near the start of the Gulf of Mexico crisis, Barack Obama claimed to have hid foot on the neck of the oil executives in BP ensuring that they solve the problem.  An unfortunate metaphor perhaps as it is quite difficult to operate an oil rig with someone’s boot on your neck.  However for many weeks as the leak persisted …

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Clarity of communication: Fukushima nuclear reactor as an example.

Watching the developments after the terrible earthquake and tsunami in Japan, I have been frustrated by the reporting of the problems at the nuclear reactor plant at Fukushima. The thing that frustrated me the most was the loose language used in describing the reactors and their various problems.   Let me highlight two examples. 1) There is a clear distinction between …

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Vince Cable – Not even malicious compliance

Only a few weeks ago Lord Young was booted out of office for telling the truth about the cuts, but at an inappropriate time.  He was merely an advisor to the Cabinet. Now we have Vince Cable, a member of the cabinet, telling people “in his constituency” (actually giggling Daily telegraph reporters)  that he was at war with Rupert Murdoch, …

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