Blog Posts

Post Category: ‘Strategy maps & mapping’

Principles of Effective Balanced Scorecard Part 7

Principles of Effective Balanced Scorecard Part 7 “The ability to learn faster than your competitors may be the only sustainable competitive advantage.” Arie de Geus Whilst chatting with a manager of a largish organisation I suggested it was useful to think about organisations and how they learn, in the same way we think about people and how they learn. She …

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Principles of Effective Balanced Scorecards Part 6

Principles of Effective Balanced Scorecards Part 6 “Of course we have a scorecard. I designed it at home the other evening” Very early on in my Balanced Scorecard career I heard a lovely story. Some of my colleagues had been to see a potential client about some scorecard work. It turned out he had one right there. He opened his …

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Strategy maps for different purposes

Strategy maps for different purposes I recently spoke at a conference on the balanced scorecard and where Paul Niven was also speaking. When he did an explanation of strategy maps and did an exercise the audience produce three very different types of strategy map. One version was the true cause and effect version where their is a clear cause and …

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How do you get joined up services in city councils that operate like silos?

How do you get joined up services in city councils that operate like silos? I saw such a question on a discussion forum recently, and this was my reply. It relates to a balanced scorecard engagement with a UK City Council looking to create joined up thinking and working. You have correctly spotted that city councils (we we call them …

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Customers and the Balanced Scorecard

Customers and the Balanced Scorecard I recently came across an article on the balanced scorecard on the website mycustomer.com. However I think it missed an awful lot out about how to handle customers appropriately in a balanced scorecard. Here was my reply. There are a few points I would add to from a customer perspective: 1) It is better to …

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Getting a sense of perspective: Similarities between the balanced scorecard and how our eyes work

Getting a sense of perspective Similarities between the balanced scorecard and how our eyes work Yesterday I got something in my eye and it irritated the lens surface so much I was going around much of the day with one eye closed. Not only was it very painful and irritating, it made it difficult to see properly. As a result, …

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Prof Bob Kaplan: Strategy maps and themes as aids to communicating strategy

Prof Bob Kaplan: Strategy maps and themes as aids to communicating strategy Last night I attended Bob Kaplan’s presentation in London on his latest thinking around scorecard development. His talk was entitled “Communicating strategy and managing the strategy execution process with strategic themes”. In the first part of his talk he explained how companies are using the strategy map approach …

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The Balanced Scorecard in small and owner managed businesses

The Balanced Scorecard in small and owner managed businesses I often get asked about how applicable the Balanced Scorecard is in small and owner managed (family) businesses. The answer is very, but not primarily as a set of measures; more as a strategic focus, thinking and planning tool. You have probably realised I have changed the emphasis from Balanced Scorecard …

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Valuing companies – starting from first principles.

Valuing companies – starting from first principles. Several times recently I have been in discussions about company valuation and, in each case, the topic has moved to earnings multiples. If I have this sort of company, then it is worth/values on 1x, 3x, 10x whatever earnings, revenue, ebit etc. You know the conversations Everytime I hear this discussion I feel …

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KPI Strategy workshop: What is important for your organisation to measure, and How to construct meaningful KPIs

KPI Strategy workshop: What is important for your organisation to measure, and How to construct meaningful KPIs This is an advert more than a blog, but at least you will get to hear about it and talk to me directly Are you concerned that your organisation is not measuring the right things to determine Performance and Alignment? I am running …

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