Blog Posts

Post Category: ‘Public Sector Balanced Scorecard’

Effective KPI development

Recently I ran a KPI development workshop for a Public Sector client.  The feedback was interesting: “Seeing the whole picture enabled us to be more confident when dealing with business units, enhances our business knowledge and helps is pick out anomalies.” “We can adopt these principles of objective setting to see KPI measures in a new light.” “We realised how important …

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A behavioural approach to public sector influence and change

Sneaking under the radar in central government are a small team of ten people.  Called the Behavioural Influence Team (BIT), they have a remit of using behavioural techniques to improve how government bring about change and improvement. They have just brought out their Annual update for 2011, and anyone who has read anything by Robert Cialdini, Especially his excellent book, …

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Public Sector Strategy map and balanced scorecard: doing it properly

Let me ask you three questions about your Public Sector balanced scorecard: 1) What categories of measures are you using on your scorecard?  Do they describe how change will occur? 2) Do you represent the multiple strategies that you are implementing, for instance cost reduction through policy decisions, simplifying operations and also perhaps preventative measures? 3) Do you accurately represent …

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Implementing strategy, getting engagement, using the Balanced Scorecard Approach

Ever wanted to ensure you engaged people and managed to change attitudes and  performance, as you rolled out your strategic balanced scorecard? In this video, Steve Lunn talks to Phil Jones about their work together at Anglian Water (AW) as AW rolled out a strategy to support their de-regulation and moving from a public sector culture to one that was …

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Balanced Scorecards and Lean (1): The Policy Deployment Matrix

A client in the public sector are undertaking a large lean initiative to reduce costs and improve services.  When I started talking to them about fourth generation balanced scorecards, they asked how it related to their “Strategy deployment matrix”.  I must admit I had not heard of these Strategy Deployment Matrix before, though the title seemed self-explanatory.  So, I did …

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Measuring happiness – Some practical advice for David Cameron’s latest idea

Dear Prime Minister, I understand your point that we should not just think about money, but the idea of measuring the nation’s happiness, fills me with woe (and my happiness quotient dropped as a result).  Let me explain why I have some concerns about this idea by explaining the problems of measuring the nation’s happiness and then explain what you …

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Its not what they spend – its what they save!

Reading a speech by Bob Neill at the CIPFA (Chartered Institute of Public Finance and Accountancy) Conference I was struck by the idea that every local authority in the country is going to have to publish any item of expenditure over £500.  The attempt being to increase transparency and hold people to account. First reaction: That is a lot of …

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Principles of Effective Balanced Scorecards Part 3

Principles of Effective Balanced Scorecards Part 3 Like many organisations, this FTSE 100 Company’s executive team had a vast amount of data at their fingertips. Their monthly report contained around 120 measures. The Chief Executive could drill down to individual retail outlets, and look at Saturday’s product sales for all their categories, first thing Monday morning. We had been brought …

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Principles of effective balanced scorecards Part 2

Principles of effective balanced scorecards Part 2 “Our Balanced Scorecard is an unfocussed mess.” Many years ago I was chairing a Balanced Scorecard conference. There were over 120 organisations represented and there seemed to be 120 different ways of doing the Balanced Scorecard being promoted. Over dinner I was sitting amongst a group of people when the person on my …

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Principles of Effective Balanced Scorecards: Part 1

Principles of Effective Balanced Scorecards Part 1 Have you noticed how you notice what you are paying attention to? Are you paying attention to the letter t in this newsletter? I doubt you were, but you are now, and you can stop if you want. Likewise, when you get a new car that you thought was unique in colour and …

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