Blog Posts

Post Category: ‘Examples & case studies’

Leading indicators: Ten different types for different situations

Leading and lagging indicators seem to create confusion for some people, yet with a clear understanding, it is easy to see explain how they work and help people think productively about how to create and use them. In this article I want to explain how different types of leading indicators are needed and will occur in different circumstances.  I will …

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Rationale people: Econs, Workers and Human beings – encouraging behaviours.

There is a running joke between economists and psychologists: Economists, have a model of a rational decision maker.  Psychologists are used to people being emotional and less rational and try to understand that irrationality.  So Psychologists say that Economists work with ‘Econs’ whilst they work with ‘Human beings’.   (Fortunately, these two camps are starting to meet in a camp known …

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Reinventing how we manage for the second decade of the 21st Century

Given a continuing climate of austerity, uncertainty and international competition, most executives are under pressure to improve their organisations through costs, productivity or revenues. The focus for change has primarily been in how we operate: our business and operational processes.  Over the years we have had waves of change including process re-engineering, outsourcing and, more recently, lean thinking.  We are …

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Does the Balanced Scorecard need to consider financial capital in the Learning & Growth perspective?

The question A recent question on a Linkedin forum was, “Does the BSC need to explicitly consider the financial capital in learning and growth perspective? ”  The questioner followed up with  “Commercial organizations need funds such as equity and debt on an ongoing basis for continued operations and growth. But the learning and growth perspective of BSC does not consider …

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Using the “Good Strategy – Bad Strategy” approach to develop a strategy

This post is about using the  approach in “Good Strategy Bad Strategy” to question, review and develop an organisation’s strategy. I think  “Good Strategy – Bad Strategy” by Richard Rumelt is one of the  best books on strategy I have come across.  I was one of the first to read it, and once I picked it up I had trouble …

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The development of the Balanced Scorecard Approach – lets have historical accuracy please

In a linked in posting someone posted a suggested development time line for the Balanced Scorecard approach.  In summary they said (the piece in italics): Performance measurement tool (1992) Performance management system (1996) Strategic management and control system (2000) Strategy Maps and Office of Strategic Management (2004/5) The transition from the management accounting school to the strategy management school is …

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Strategic Balanced Scorecard in a manufacturing environment

If you are in manufacturing, or are simply looking for joined up working, then you will find this case study of an integrated sales, design and manufacturing strategy map and scorecard useful. A few years ago we were approach by a manufacturing company wanting a balanced scorecard to help them with their strategy.  The MD had used Norton & Kaplan’s …

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Paul Moody CEO Britvic talks about the benefits of their Balanced Scorecard

This is an interview on the BBC Radio 4 programme, Bottom Line, where Paul Moody explains how they communicate their message to around 3000 employees. It is as good an explanation as I have ever heard of what the balanced scorecard approach is all about.   Using the Balanced Scorecard approach to 1) Delivering a clear and inspirational message about where …

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Changing the incentive and reward system using the Balanced Scorecard approach

In this video, (the third of three) Steve Lunn talks to Phil Jones about how he changed the incentive and reward system at Anglian Water using the Strategic Balanced Scorecard Approachas a central part of their Transformation project. A significant part of the transformation programme carried out at Anglian Water, was changing the incentive and reward structure.  Of course, changing …

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Implementing strategy, getting engagement, using the Balanced Scorecard Approach

Ever wanted to ensure you engaged people and managed to change attitudes and  performance, as you rolled out your strategic balanced scorecard? In this video, Steve Lunn talks to Phil Jones about their work together at Anglian Water (AW) as AW rolled out a strategy to support their de-regulation and moving from a public sector culture to one that was …

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