Strategy vs operational effectiveness: be clear of the difference.

One of the important distinctions I make in modern fourth generation balanced scorecard design is that they are focused on strategy implementation rather than measuring today’s operational performance.

This is an important distinction because it puts a completely different purpose on the work you do and frames how they are used quite differently.

Whilst researching [...]

End or Means?

At this time of goal setting and new year resolutions we often face a problem. We set a goal or objective, (stop smoking, make more money, lose weight, change job, etc etc) and within a few days or weeks, the goal has been dropped. Good intentions melting away like snow when the sun rises.

Good [...]