Why do we use objectives before measures? Because it makes it easier to refine and revise measures In the absence of objectives, people designing performance management systems often compensate for problems with measures by adding more measures in the hope that they are communicating and covering all the aspects. This unfortunately leads to overload, confusion [...]
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A recent forum posting asked “What is the correct balanced of measures across the four perspectives of a balanced scorecard?” They wanted to see if any academics had researched whether it should be 25% each or some other ratio. This is a massively mistaken question which goes straight to the heart of why many balanced [...] A recent forum discussion I was involved in centred around how you should engage people with measures and the effect of incentives, on the culture of performance. In my experience there are several aspects that alter the culture of performance, of which incentives (at the normal levels in organisations) is one of the least influential. [...] Alliance and Partnership Balanced Scorecards Lessons from the ASAP European Conference At the end of April I was invited to talk at the ASAP European Conference on the subject of Balanced Scorecards in alliances and partnerships. So I chose the title, “How not to screw up your alliance”. What was wonderful about the conference was [...] |
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