After several years of diversification, Anglian Water decided to revert back to its core regulated business and needed a transformation project to achieve it. In this interview Steve Lunn describes how he used strategy maps and the balanced scorecard, amongst other techniques, as part of a successful two year transformation programme: A programme that took [...]
|
||||||||
|
A tragic story of targets and “Incentives” When explaining how poor targets and measures destroy common sense, I often cite the case of Accident and Emergency (A&E) times in UK NHS hospitals. The government (through the Department of Health & Social Services DHSS) were concerned that patients were having long waits within A&E. So, to [...] How to get buy in for Balanced Scorecards and Performance Management The question is very current as I had the most amazing compliment from a Balanced Scorecard client last month. When we first met, this Director was as sceptical and cynical of poor measurement approaches as any person I have met. We have just exptended [...] Human Capital: The disenfranchisement of employees For a while now, the phrase “Human Capital” has replaced “Human resources” as the buzz phrase to refer to people in an organisation. I suspect the well intentioned people within the “job title and department naming” department were thinking that it suggested an association with capital and investment. How [...] |
UK 08456 809209 or
+44 1780 784887 
Strategy Mapping for Learning Organizations is now available
Click cover for more information
|
|||||||
|
Copyright © 2012 Strategic Performance Management: Phil's Blog - All Rights Reserved |
||||||||
RSS feed