Strategic Balanced Scorecard in a manufacturing environment

If you are in manufacturing, or are simply looking for joined up working, then you will find this case study of an integrated sales, design and manufacturing strategy map and scorecard useful.

A few years ago we were approach by a manufacturing company wanting a balanced scorecard to help them with their strategy.  The MD [...]

Transformation, the Balanced Scorecard, engagement and results

After several years of diversification, Anglian Water decided to revert back to its core regulated business and needed a transformation project to achieve it.  In this interview Steve Lunn describes how he used strategy maps and the balanced scorecard, amongst other techniques, as part of a successful two year transformation programme:   A programme that took [...]

Implementing strategy, getting engagement, using the Balanced Scorecard Approach

Ever wanted to ensure you engaged people and managed to change attitudes and  performance, as you rolled out your strategic balanced scorecard? In this video, Steve Lunn talks to Phil Jones about their work together at Anglian Water (AW) as AW rolled out a strategy to support their de-regulation and moving from a public sector [...]

How do you get joined up services in city councils that operate like silos?

How do you get joined up services in city councils that operate like silos?

I saw such a question on a discussion forum recently, and this was my reply. It relates to a balanced scorecard engagement with a UK City Council looking to create joined up thinking and working.

You have correctly spotted that city [...]