Using shareholder value or return at the top of a strategy map or balanced scorecard

This post is about using shareholder return or shareholder value statements at the top of a strategy map or balanced scorecard.

Rather than linking their financial objectives to profitability, some organisations put shareholder value or shareholder return at the top of their financial perspective.  Shareholder return consists of the increase in both the value of [...]

Why isn’t the financial perspective at the bottom of the strategy map?

This post is about  the structure of strategy maps and in particular the financial perspective and objectives.

Occasionally I meet someone from finance who wants to put the financial perspective at the bottom.  Sometimes they want an additional financial perspective; sometimes it replaces the one at the top. Their argument is that it is the [...]

Obliquity: Why customers & competencies are most important on balanced scorecards

Reading reviews of John Kay’s latest book Obliquity, they bring out how the theme of the book is that route to success is often through the search for something else: Taking the oblique route.  It is a paradox, he says, that to achieve objectives you are better not have to focus on something completely different.  [...]