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An important aspect of balanced scorecard thinking is to understand what drives performance. The objectives in the learning and growth perspective are vital for this. The problem is many organisations change the name of the learning and growth perspective and rename it the “People perspective”. However this causes problems. Let us take just a [...] A client in the public sector are undertaking a large lean initiative to reduce costs and improve services. When I started talking to them about fourth generation balanced scorecards, they asked how it related to their “Strategy deployment matrix”. I must admit I had not heard of these, though the title seemed self-explanatory. So, I [...] So often I come across “balanced scorecards” that have re-named the learning and growth perspective as “people” or “employees”. They think it is more representative. However the original name was given for a reason. There are three good reasons for keeping the name “Learning and growth”. First, names such as “employees” or “people” or “culture” [...] |
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