A client recently asked an important question. They are in the middle of strategy development and planning. They want to move to more useful measures and a better grip on the organisation. They are considering a strategic balanced scorecard approach. There is so much they could do they don’t want to be scared off, get [...]
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In this video, (the third of three) Steve Lunn talks to Phil Jones about how he changed the incentive and reward system at Anglian Water using the Strategic Balanced Scorecard Approachas a central part of their Transformation project. A significant part of the transformation programme carried out at Anglian Water, was changing the incentive and [...] The importance of thinking through the balanced scorecard cascade to ensure you develop line of sight, and planning the overall architecture of your set of balanced scorecards… [...] I saw a question on cascading balanced scorecards recently and here was my reply Here are some simple rules that I employed when I worked with Norton & Kaplan and have applied since 1) Cascade objectives rather than measures. While some measures cascade many do not naturally translate across organisational boundaries or down through the [...] |
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