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Let me ask you three questions about your Public Sector balanced scorecard: 1) What categories of measures are you using on your scorecard? Do they describe how change will occur? 2) Do you represent the multiple strategies that you are implementing, for instance cost reduction through policy decisions, simplifying operations and also perhaps preventative measures? [...] In a linked in posting someone posted a suggested development time line for the Balanced Scorecard approach. In summary they said (the piece in italics): Performance measurement tool (1992) Performance management system (1996) Strategic management and control system (2000) Strategy Maps and Office of Strategic Management (2004/5) The transition from the management accounting school to [...] I was surprised to come across references to the King’s Fund research where they suggested that the new commissioning arrangements for GPs taking over fund holding might be managed using a “balanced scorecard”. Frankly I was shocked. You see the NHS do not understand the balanced scorecard approach at all. Let me give you some [...] In this article in a series on Lean thinking and the balanced scorecard we look at how operational measures are represented in balanced scorecard terms and the increasingly popular “Performance hub”. At an operational level it is extremely useful to categorise measures. Take for example the increasingly popular “Performance hub” idea that provides a place [...] Lean thinking and process improvement is extremely popular and rightly so. Lean thinking uses a number of practices and approaches to ensure that the processes in an organisation are as efficient as possible and, most importantly, address what the customer wants. In just on example, I have seen lean processes change a 3 month process [...] If you manage an airline, you will know that your aircraft have to leave and arrive on time, you need efficient check-ins, you want to ensure your planes are full and you want to optimise the income (yield) from each flight. These are each “points of performance”. If you run a meals on wheels service [...] A recent forum posting asked “What is the correct balanced of measures across the four perspectives of a balanced scorecard?” They wanted to see if any academics had researched whether it should be 25% each or some other ratio. This is a massively mistaken question which goes straight to the heart of why many balanced [...] How do you measure sustainability using the Balanced scorecard and an Environmental Strategy Map This question actually raises two separate questions How best to measure sustainable and environmental activities and strategy? How do I represent them on my strategy map and in my balanced scorecard? An Environmental Balanced Scorecard I often get into discussions about [...] Principles of Effective balanced scorecards part 8 “Who cares? It better include the Chief Executive” Now you can certainly do scorecard projects without the strategy: Without a strategic intent. What happens is that the “Do a scorecard” message comes down from the top, but there may be little guidance as to what is wanted. Involvement [...] Balanced Scorecard: Context – The missing perspective Working with a client recently reminded me of the importance of context around a balanced scorecard. This organisation has many regional operations who all doing ostensibly the same thing. However they have different sized regions, different customer mixes, different major consumers, and are at different levels of [...] |
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