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A client recently asked an important question. They are in the middle of strategy development and planning. They want to move to more useful measures and a better grip on the organisation. They are considering a strategic balanced scorecard approach. There is so much they could do they don’t want to be scared off, get [...] We are seeing new business models emerge: Can our approach to managing strategy and performance accommodate them? The traditional models of customer intimacy, differentiation, and markets being “talked at” by companies, are being replaced. (See Grant Leboff, Sticky marketing) Social media and other internet technology means that the conversations amongst customers have much wider credibility. [...] Being a manager rarely gets the credit it deserves. Flicking through Gary Hamel’s blog on Management 2.0 for Wall Street Journal, I came across this excellent quote “Our capacity to improve the state of the world is ultimately bounded by our capacity to manage.” If we want to change the world then our ability to [...] If you are in manufacturing, or are simply looking for joined up working, then you will find this case study of an integrated sales, design and manufacturing strategy map and scorecard useful. A few years ago we were approach by a manufacturing company wanting a balanced scorecard to help them with their strategy. The MD [...] So what planning horizon should I use for my balanced scorecard? 1 year, 2 years, 6, 10 perhaps? First recognise that different tools in the overall Balanced Scorecard approach to strategic management are for different planning horizons. Tangible future for 10 years, strategy map for 2-5 years, and scorecards measures for 12-24 months, whilst targets [...] This is an interview on the BBC Radio 4 programme, Bottom Line, where Paul Moody explains how they communicate their message to around 3000 employees. It is as good an explanation as I have ever heard of what the balanced scorecard approach is all about. Using the Balanced Scorecard approach to 1) Delivering a clear [...] You might be wondering whether you should use a Balanced Scorecard for strategic planning process. Here is my response to that very question. Don’t use “a balanced scorecard”: use “The Balanced Scorecard Approach”. The Balanced Scorecard approach is an effective, systematic approach to capturing strategy (Strategy maps), Planning (the alignment between strategy maps and scorecards) [...] In the last post on GP Balanced Scorecards in the NHS, I lamented that the GP Practice balanced scorecard from Southwark PCT provided a very limited view of the GPs practices in their area. In fact i was concerned that NHS balanced scorecards rarely pass the basic tests of a proper Balanced Scorecard. They tend [...] I was surprised to come across references to the King’s Fund research where they suggested that the new commissioning arrangements for GPs taking over fund holding might be managed using a “balanced scorecard”. Frankly I was shocked. You see the NHS do not understand the balanced scorecard approach at all. Let me give you some [...] |
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