Ever wanted to ensure you engaged people and managed to change attitudes and performance, as you rolled out your strategic balanced scorecard? In this video, Steve Lunn talks to Phil Jones about their work together at Anglian Water (AW) as AW rolled out a strategy to support their de-regulation and moving from a public sector [...]
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A client in the public sector are undertaking a large lean initiative to reduce costs and improve services. When I started talking to them about fourth generation balanced scorecards, they asked how it related to their “Strategy deployment matrix”. I must admit I had not heard of these, though the title seemed self-explanatory. So, I [...] So often the words, Mission and Vision, are confused and used without clarity. The jargon gets in the way. How can we clearly distinguish between them? [...] An interesting discussion about emergent strategy came out of a presentation I did last night, for a group of Directors, about thinking strategically in the current economic climate. Early on I made a clear distinction between deliberate strategy and emergent strategy. Deliberate strategy is where you have a goal and your plans are focused around [...] At an Institute of Director’s economic briefing in November, the Chief Economist of the IOD said that we are still facing uncertainty, its just that the uncertainties are changing. I think the uncertainty continues to change, especially with impending elections and economic fog. Therefore I find two tools most useful in this time of uncertainty [...] Are BSC implementation for building Strategy Execution and BSC for Performance Management issues actually two different projects? Do they actually have different agenda, work flow, stakeholders involved, pitfalls, and require different expertise and skills from consultants? This was a recent question on a forum: Here is my answer: The ambiguity is in the question because [...] Principles of Effective Balanced Scorecards Part 6 “Of course we have a scorecard. I designed it at home the other evening” Very early on in my Balanced Scorecard career I heard a lovely story. Some of my colleagues had been to see a potential client about some scorecard work. It turned out he had one [...] Strategy maps for different purposes I recently spoke at a conference on the balanced scorecard and where Paul Niven was also speaking. When he did an explanation of strategy maps and did an exercise the audience produce three very different types of strategy map. One version was the true cause and effect version where their [...] Welcome to the Excitant Blog Here I get to write about things to do with strategy , management, business models, performance, management thinking, strategy planning processes, strategic thinking and other stuff that comes to mind. Phil |
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