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Category Archives: measure design
Refining and revising measures
Why do we use objectives before measures? Because it makes it easier to refine and revise measures In the absence of objectives, people designing performance management systems often compensate for problems with measures by adding more measures in the hope … Continue reading
Avoiding premature measure design – use objectives first
Why should a balanced scorecard have objective as well as measures? Developing objectives before measures prevents premature measure design. This is the tendency for people to leap straight to measures instead of defining more clearly what they want to measure. … Continue reading
Avoiding dysfunctional behaviours due to measures
More holistic – less divisive One of the underlying causes of the dysfunctional behaviour sometimes experienced in performance management is where individual measures and targets look at only specific parts of a problem.As a result are asked to achieve targets … Continue reading
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