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A recent forum discussion I was involved in centred around how you should engage people with measures and the effect of incentives, on the culture of performance. In my experience there are several aspects that alter the culture of performance, of which incentives (at the normal levels in organisations) is one of the least influential. [...] A culture of performance Good performance should develop a culture of performance, rather than one of “Measure mania” and “The tyranny of targets”. This underpins how we implement balanced scorecards that make a difference to an organisation I define a culture of performance as: A visible and explicit pattern of behaviour, actions and values, working [...]
The other week I was talking with a consultant who works in a large-ish consultancy. He had only been working in the Public sector for two years and said he was surprised by what he found. His description astounded me. He said, “Public sector managers and staff are not very smart. The quality is [...] Seeing what you look for: The blindness of performance management In the last blog we moved from using just one eye, to talking about how that limits your perspective. In the same way limited measurement systems limit your perspective of the business. Last night I was introduced to some fascinating research from the University of [...] Human Capital: The disenfranchisement of employees For a while now, the phrase “Human Capital” has replaced “Human resources” as the buzz phrase to refer to people in an organisation. I suspect the well intentioned people within the “job title and department naming” department were thinking that it suggested an association with capital and investment. How [...] “Work-Life balance”: A dangerous way to think about the issue You hear it all over the place nowadays. “I need a better work-life balance”. “People have their work-life balance wrong”.”You need to improve your work-life balance”. What this all suggests is that work and life are at the opposite ends of a scale. Like a [...] Satisfying the accountants, or a deeper cultural issue My son came home from his sixth form studies last week and told me that he had been invited in to see and act as the questioning audience to a series of business studies AS level presentations. The business studies students were practising presenting their business cases [...] |
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