Links to more Balanced Scorecard information
Balanced Scorecard information
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Category Archives: Fourth generation balanced scorecards
Judgement and Evidence: Audience Q&A
Using Judgement and Evidence in Modern Balanced Scorecards: the use of subjective and qualitative measures. Audience questions and responses I presented a BetterManagement webinar on this subject, on 14th October, and it received a lot of interest. You can listen … Continue reading
How you frame performance management discussions
Do be aware how you frame a performance management discussion I often encounter clients whose experience of performance management discussions is that they are a game of scoring the maximum amount and justifying a high score or protecting against the … Continue reading
Rapidly evolving and changing strategy
How do you handle rapidly evolving and changing strategy with a balanced scorecard? Today I opened my email and found out that my “BT yahoo search is now powered by the nations favourite search engine – Google!”. Yes Yahoo uses … Continue reading
The failure of single point targets: A tragic NHS story
A tragic story of targets and “Incentives” When explaining how poor targets and measures destroy common sense, I often cite the case of Accident and Emergency (A&E) times in UK NHS hospitals. The government (through the Department of Health & … Continue reading
Strategy maps are about cause and effect
Strategy is about change and improvement, so Strategy maps have to reflect that change and balanced scorecards have to be able to track that change to manage performance. Modern, third and fourth generation, balanced scorecards have strategy maps. These contain … Continue reading
Balanced Scorecard: Context – The missing perspective
Balanced Scorecard: Context – The missing perspective Working with a client recently reminded me of the importance of context around a balanced scorecard. This organisation has many regional operations who all doing ostensibly the same thing. However they have different … Continue reading