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Mistaken approaches to Balanced Scorecard Perspectives for NfP organisations To really create change and implement strategy in a charity, you need more than a simplistic scorecards. You have to be thinking modern Balaced Scorecard approach: One that systematically supports strategy and change. One impediment to their successful application is a failure to understand [...] If you have ever tried to cascade measures on a balanced scorecard you have a problem that is common to many starting down the balanced scorecard route. By developing the scorecard you look for the right measures that will cascade as meaningful drivers of the behaviours and results of others. However, in making those steps [...] Recently I ran a KPI development workshop for a Public Sector client. The feedback was interesting: “Seeing the whole picture enabled us to be more confident when dealing with business units, enhances our business knowledge and helps is pick out anomalies.” “We can adopt these principles of objective setting to see KPI measures in a new [...] Working with a management team the other day, they showed me their recently created “Balanced Scorecard”. As is fairly common it was simply an excel spreadsheet showing a collection of measures, without any actions, projects, objectives or ownership. They had of course categorised them into perspectives, but in true “not invented here” fashion they had [...] Balanced Scorecard Principles: Keys to success Here are ten Underlying principles for Effective Strategic Management and Performance Management using a Balanced Scorecard based management approach 1. If you don’t know where you want to go, you are unlikely to get there. 2. Be absolutely clear what you are using your scorecard for. 3. It is about cause and [...] In a linked in posting someone posted a suggested development time line for the Balanced Scorecard approach. In summary they said (the piece in italics): Performance measurement tool (1992) Performance management system (1996) Strategic management and control system (2000) Strategy Maps and Office of Strategic Management (2004/5) The transition from the management accounting school to [...] I was surprised to come across references to the King’s Fund research where they suggested that the new commissioning arrangements for GPs taking over fund holding might be managed using a “balanced scorecard”. Frankly I was shocked. You see the NHS do not understand the balanced scorecard approach at all. Let me give you some [...] The problem when Everything gets called a balanced scorecard Mistakes to avoid: When every performance measurement approach is a “Balanced Scorecard” and every collection of measures is a “scorecard”, it creates a real problem with the language of performance. The phrase has acquired such a broad meaning that distinctions in the quality of different [...] An important aspect of balanced scorecard thinking is to understand what drives performance. The objectives in the learning and growth perspective are vital for this. The problem is many organisations change the name of the learning and growth perspective and rename it the “People perspective”. However this causes problems. Let us take just a [...] For the previous two articles in this series I have made it clear that you should NEVER do weighting of measures across your balanced scorecard. Never ever. It is a waste of time, trust me. I have seen people try it and it becomes an academic exercise with no real purpose. It adds nothing to [...] |
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