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I saw a question on cascading balanced scorecards recently and here was my reply Here are some simple rules that I employed when I worked with Norton & Kaplan and have applied since 1) Cascade objectives rather than measures. While some measures cascade many do not naturally translate across organisational boundaries or down through the [...] Balanced scorecards need a strategy map to orientate them towards the strategy. Strategy maps need a tangible future to describe the future that the strategy will deliver in a way that is tangible and clear.
Strategy is fundamentally how you move towards your future: What choices do we make to achieve our ambitions? [...] Strategy is about change and improvement, so Strategy maps have to reflect that change and balanced scorecards have to be able to track that change to manage performance. Modern, third and fourth generation, balanced scorecards have strategy maps. These contain the objectives from which balanced scorecards can develop their measures, targets, actions, responsibilities. Strategy is [...] How to get buy in for Balanced Scorecards and Performance Management The question is very current as I had the most amazing compliment from a Balanced Scorecard client last month. When we first met, this Director was as sceptical and cynical of poor measurement approaches as any person I have met. We have just exptended [...] Principles of Effective Balanced Scorecard Part 7 “The ability to learn faster than your competitors may be the only sustainable competitive advantage.” Arie de Geus Whilst chatting with a manager of a largish organisation I suggested it was useful to think about organisations and how they learn, in the same way we think about people [...] Principles of Effective Balanced Scorecards Part 6 “Of course we have a scorecard. I designed it at home the other evening” Very early on in my Balanced Scorecard career I heard a lovely story. Some of my colleagues had been to see a potential client about some scorecard work. It turned out he had one [...] Strategy maps for different purposes I recently spoke at a conference on the balanced scorecard and where Paul Niven was also speaking. When he did an explanation of strategy maps and did an exercise the audience produce three very different types of strategy map. One version was the true cause and effect version where their [...] How do you get joined up services in city councils that operate like silos? I saw such a question on a discussion forum recently, and this was my reply. It relates to a balanced scorecard engagement with a UK City Council looking to create joined up thinking and working. You have correctly spotted that city [...] Customers and the Balanced Scorecard I recently came across an article on the balanced scorecard on the website mycustomer.com. However I think it missed an awful lot out about how to handle customers appropriately in a balanced scorecard. Here was my reply. There are a few points I would add to from a customer perspective: [...] Getting a sense of perspective Similarities between the balanced scorecard and how our eyes work Yesterday I got something in my eye and it irritated the lens surface so much I was going around much of the day with one eye closed. Not only was it very painful and irritating, it made it difficult [...] |
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