After several years of diversification, Anglian Water decided to revert back to its core regulated business and needed a transformation project to achieve it. In this interview Steve Lunn describes how he used strategy maps and the balanced scorecard, amongst other techniques, as part of a successful two year transformation programme: A programme that took [...]
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The problem when Everything gets called a balanced scorecard Mistakes to avoid: When every performance measurement approach is a “Balanced Scorecard” and every collection of measures is a “scorecard”, it creates a real problem with the language of performance. The phrase has acquired such a broad meaning that distinctions in the quality of different [...] The importance of thinking through the balanced scorecard cascade to ensure you develop line of sight, and planning the overall architecture of your set of balanced scorecards… [...] There was a recent discussion on linkedin where someone suggested that the balanced scorecard was too expensive, complex and too long winded to implement, in small businesses. I disagree, from a perspective of having designed many for small business and not-for profit organisations If you take the view, as I do, that a strategy map [...] This post is about using shareholder return or shareholder value statements at the top of a strategy map or balanced scorecard. Rather than linking their financial objectives to profitability, some organisations put shareholder value or shareholder return at the top of their financial perspective. Shareholder return consists of the increase in both the value of [...] This post is about the structure of a strategy map and the importance of using a purpose or mission statement at the top to anchor the strategy you are describing. Before we detail the financial perspective we must position the organisation’s purpose or mission statement at the top of the strategy map. (For the purpose [...] I sometimes get asked “How do you draw a strategy map on a page for a whole organisation?” The answer is the same as for the question, “How do you limit a balanced scorecard to 24 measures?” The answer is you don’t. You don’t do it for a whole organisation. You do it for a [...] John Kay the economist posted an article about the value Balanced Scorecard in business. In life, and business, we should judge ourselves by a balanced scorecard. Among the management fads and fashions of the last twenty years, the balanced score card is one that survives, and deserves to survive. The principle is that the performance [...] The NHS IT delivery programme has a dreadful track record. It is not surprising when you look at their methodology and the techniques the NHS and the ISIP programme recommend for benefit mapping, benefit management and benefit realisation. They are fundamentally flawed. Here are some of the many reasons why they fail: They ignore the [...] How do you handle rapidly evolving and changing strategy with a balanced scorecard? Today I opened my email and found out that my “BT yahoo search is now powered by the nations favourite search engine – Google!”. Yes Yahoo uses Google. It is hard to believe that these rivals from only a few years ago [...] |
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