Category Archives: Strategy Map

Don’t do a balanced scorecard for an organisation

I sometimes get asked “How do you draw a strategy map on a page for a whole organisation?”  The answer is the same as for the question, “How do you limit a balanced scorecard to 24 measures?” The answer is … Continue reading

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Avoiding dysfunctional behaviours due to measures

More holistic – less divisive One of the underlying causes of the dysfunctional behaviour sometimes experienced in performance management is where individual measures and targets look at only specific parts of a problem.As a result are asked to achieve targets … Continue reading

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The value of multiple metrics in the Balanced Scorecard

John Kay the economist posted an article about the value Balanced Scorecard in business. In life, and business, we should judge ourselves by a balanced scorecard. Among the management fads and fashions of the last twenty years, the balanced score … Continue reading

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Why benefit management fails in the NHS

The NHS IT delivery programme has a dreadful track record. It is not surprising when you look at their methodology and the techniques the NHS and the ISIP programme recommend for benefit mapping, benefit management and benefit realisation. They are … Continue reading

Posted in ISIP programme, NHS Service improvement, NHS balanced scorecard, NHS benefit management, NHS benefit maps, NHS benefit realisation, Strategy Map, nhs targets | Leave a comment

Rapidly evolving and changing strategy

How do you handle rapidly evolving and changing strategy with a balanced scorecard? Today I opened my email and found out that my “BT yahoo search is now powered by the nations favourite search engine – Google!”. Yes Yahoo uses … Continue reading

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Cascading balanced scorecards

I saw a question on cascading balanced scorecards recently and here was my reply Here are some simple rules that I employed when I worked with Norton & Kaplan and have applied since 1) Cascade objectives rather than measures. While … Continue reading

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How to get buy in for Balanced Scorecards and Performance Management

How to get buy in for Balanced Scorecards and Performance Management The question is very current as I had the most amazing compliment from a Balanced Scorecard client last month. When we first met, this Director was as sceptical and … Continue reading

Posted in Balanced Scorecard, Balanced Scorecard Ownership and Implementation, Measure mania, Strategy Map, Tyranny of targets, buy-in, managing change | Leave a comment

Principles of Effective Balanced Scorecard Part 7

Principles of Effective Balanced Scorecard Part 7 “The ability to learn faster than your competitors may be the only sustainable competitive advantage.” Arie de Geus Whilst chatting with a manager of a largish organisation I suggested it was useful to … Continue reading

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Strategy maps for different purposes

Strategy maps for different purposes I recently spoke at a conference on the balanced scorecard and where Paul Niven was also speaking. When he did an explanation of strategy maps and did an exercise the audience produce three very different … Continue reading

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How do you get joined up services in city councils that operate like silos?

How do you get joined up services in city councils that operate like silos? I saw such a question on a discussion forum recently, and this was my reply. It relates to a balanced scorecard engagement with a UK City … Continue reading

Posted in Balanced Scorecard, Joined up working, Public sector culture, Silo thinking and working, Strategy Map, partnership balanced scorecard | Leave a comment