Category Archives: competencies

Obliquity: Why customers & competencies are most important on balanced scorecards

Reading reviews of John Kay’s latest book Obliquity, they bring out how the theme of the book is that route to success is often through the search for something else: Taking the oblique route.  It is a paradox, he says, … Continue reading

Posted in Balanced Scorecard, Customer focus, Customer perspective, Financial perspective, Obliquity, competencies, shareholder value | Leave a comment