Links to more Balanced Scorecard information
Balanced Scorecard information
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Category Archives: balanced scorecard design
The failure of single point targets: A tragic NHS story
A tragic story of targets and “Incentives” When explaining how poor targets and measures destroy common sense, I often cite the case of Accident and Emergency (A&E) times in UK NHS hospitals. The government (through the Department of Health & … Continue reading
Strategy maps and the tangible future
Balanced scorecards need a strategy map to orientate them towards the strategy. Strategy maps need a tangible future to describe the future that the strategy will deliver in a way that is tangible and clear. Strategy is fundamentally how you … Continue reading
Strategy maps are about cause and effect
Strategy is about change and improvement, so Strategy maps have to reflect that change and balanced scorecards have to be able to track that change to manage performance. Modern, third and fourth generation, balanced scorecards have strategy maps. These contain … Continue reading