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Category Archives: Manage what you can measure
Refining and revising measures
Why do we use objectives before measures? Because it makes it easier to refine and revise measures In the absence of objectives, people designing performance management systems often compensate for problems with measures by adding more measures in the hope … Continue reading
Principles of Effective Balanced Scorecards Part 4
Principles of Effective Balanced Scorecards Part 4 “The person who says it cannot be done, should not interrupt the person doing it.” Chinese proverb. I’m reminded of this every time I work on measures for performance management in an organisation. … Continue reading
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Principles of Effective Balanced Scorecards Part 3
Principles of Effective Balanced Scorecards Part 3 Like many organisations, this FTSE 100 Company’s executive team had a vast amount of data at their fingertips. Their monthly report contained around 120 measures. The Chief Executive could drill down to individual … Continue reading