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Category Archives: Balanced Scorecard
Our target is to kill two people
What could possibly make an organisation have a target that involved two people being killed. The Audit commission (RIP) is the answer. I am developing a balanced scorecard with a Fire and Rescue Service and, obviously, they want NO deaths … Continue reading
Don’t do a balanced scorecard for an organisation
I sometimes get asked “How do you draw a strategy map on a page for a whole organisation?” The answer is the same as for the question, “How do you limit a balanced scorecard to 24 measures?” The answer is … Continue reading
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Avoiding premature measure design – use objectives first
Why should a balanced scorecard have objective as well as measures? Developing objectives before measures prevents premature measure design. This is the tendency for people to leap straight to measures instead of defining more clearly what they want to measure. … Continue reading
Avoiding dysfunctional behaviours due to measures
More holistic – less divisive One of the underlying causes of the dysfunctional behaviour sometimes experienced in performance management is where individual measures and targets look at only specific parts of a problem.As a result are asked to achieve targets … Continue reading
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The value of multiple metrics in the Balanced Scorecard
John Kay the economist posted an article about the value Balanced Scorecard in business. In life, and business, we should judge ourselves by a balanced scorecard. Among the management fads and fashions of the last twenty years, the balanced score … Continue reading
Obliquity: Why customers & competencies are most important on balanced scorecards
Reading reviews of John Kay’s latest book Obliquity, they bring out how the theme of the book is that route to success is often through the search for something else: Taking the oblique route. It is a paradox, he says, … Continue reading
Judgement and Evidence: Audience Q&A
Using Judgement and Evidence in Modern Balanced Scorecards: the use of subjective and qualitative measures. Audience questions and responses I presented a BetterManagement webinar on this subject, on 14th October, and it received a lot of interest. You can listen … Continue reading
How you frame performance management discussions
Do be aware how you frame a performance management discussion I often encounter clients whose experience of performance management discussions is that they are a game of scoring the maximum amount and justifying a high score or protecting against the … Continue reading
Rapidly evolving and changing strategy
How do you handle rapidly evolving and changing strategy with a balanced scorecard? Today I opened my email and found out that my “BT yahoo search is now powered by the nations favourite search engine – Google!”. Yes Yahoo uses … Continue reading